Orders & Shipping
How much does shipping cost to Alaska/Hawaii/P.O. Boxes?
Rates vary by weight/location. Email to support@annoell.com with your address, and we’ll reply with a quote in <24 hrs.
Which carriers do you use?
FedEx, UPS, or USPS – we choose the fastest option for your location. Carrier details will be in your tracking email.
Do you ship internationally?
Yes! Contact us for rates to your country, however you will need to be responsible for freight cost, customs/duties, which we’ll estimate upfront.
Can I change my shipping address after ordering?
You may request a change before the order ships.
The most reliable way is to cancel and place a new order.
Please email your order number and request to support@annoell.com — we’ll do our best, but changes aren’t guaranteed.
Orders usually ship within 12–48 hours.
Once an order is processing at our fulfillment center, we can’t cancel or edit it. In that case, you can follow our return process after delivery.
Why don’t you offer free shipping everywhere?
Carrier costs to non-contiguous areas are 3-5x higher. We price these at cost – no markup!
Why didn’t I get a confirmation email for my order?
Every order placed on Annoell.com will generate an order summary email.. That email may this may take up to a few hours to reach you.
This email can get filtered into your spam folder. If you didn't get a confirmation email from your order, please search your email inbox as well as your spam folder.
Warranty
How do I file a warranty claim?
Email support@annoell.com with:
1️⃣ proof of purchase (invoice or receipt)
2️⃣ Clear photos/video of the issue
We’ll respond within 48 hrs with a solution!
Does the warranty transfer if I sell my Annoell bed?
No, warranty only applies to the original purchaser with valid proof of purchase.
Can the warranty terms change?
Yes, per U.S. law, Annoell may update terms. Current purchases always follow the warranty version at time of order. Check www.annoell.com/support for updates.
Product features
How long will my Annoell raised bed last?
With 0.85mm heavy-gauge steel panels and self-healing Zn-Al-Mg coating, your bed is engineered for 20+ years of warp-free, corrosion-resistant performance.
Are the materials safe for growing edible plants?
100% non-toxic and food-safe:
- Panels & paint: Certified RoHS/Prop 65 compliant, zero chemical leaching.
- Edges: Crimped + coated (no toxic rubber strips).
- Fasteners: 304 stainless steel (rust-proof).
Why are crimped edges better than rubber strips?
Rubber strips shrink and might leach toxins over time. Our permanently sealed edges stay silky-smooth and eliminate soil contamination risks.
Is assembly complicated?
Not at all! ① Align panels → ② Screw them together → ③ Start planting. (Takes 30-60 minutes, depending on size.)
And the best part? No plastic film to peel! While other brands often use plastic film to protect panels from scratches, our innovative manufacturing process eliminates the need for it.
How is your packaging eco-friendly?
We ship plastic-free! Our scratch-proof finish requires no protective film – unpack, compost the plant-based packaging, and grow.
Growing in metal raised beds
Why choose raised beds over in-ground gardening?
Raised beds offer 5 key advantages:
✅ Warmer soil for extended growing seasons
✅ Superior drainage to prevent root rot
✅ Reduced soil compaction (no stepping on soil!)
✅ Barrier against weeds & pests
✅ Ergonomic design for stress-free gardening
What makes metal raised beds better than wood or plastic?
Annoell’s metal beds outperform with:
✨ Durability: 20+ years vs. wood rot (3-5 yrs) or plastic brittleness.
✨ Eco-Safety: Zero chemical leaching (unlike treated wood/plastic).
✨ Climate Resilience: Zn-Al-Mg coating resists rust and freeze-thaw cycles.
✨ Aesthetic Edge: Sleek corrugated metal matures beautifully into your garden’s centerpiece.
Are metal raised beds more expensive?
Value triumphs over cost! While the initial investment is higher than cheap plastic, Annoell beds:
→ Last 6x longer than wood
→ Eliminate replacement costs
→ Reduce the need for long-term soil amendments (thanks to superior drainage)
Pro Tip: Grow high-yield crops (e.g., tomatoes)—your bed pays for itself in just 1-2 harvests!"
Can I place my bed on uneven ground or hard surfaces?
Yes, you can. However, we strongly recommend that you place a 30-50mm layer of hardwood chip or stone/aggregate on the ground prior, as this will help with drainage and protect the bottom edge of your bed.
How much soil do I need put into my bed?
Use this easy formula:
� Length (ft) x Width (ft) x Depth (ft) = Soil (cubic ft)
*Example: 6’ x 2’ x 1.5’ bed = 6x2x1.5 = 18 cubic ft *
1 cubic foot = 28.3 liters
So you need about 509.4 liters soil (18 x 28.3=509.4)
With Hugelkultur in your bed, you can reduce soil costs by 50-70% while creating a self-fertilizing ecosystem that can improve soil health for many years to come!
How to choose the right size & height?
Match to your garden goals:
- Height: we offer 3 popular heights that meet different gardening needs. Normally we decide from 2 aspects: productivity and accessibility.
From productivity point of view,
✅️1ft: best choices for leafy greens, herbs and most root crops
✅️1.5ft: most veggies, particularly good for fruiting crops, with ergonomic bending height
✅️2.5ft: Annoell’s 2.5ft height delivers truly accessible gardening: wheelchair-friendly design empowering effortless growing for all abilities.
- Width: ≤3ft (easy reach from both sides).
- Length: Totally subject to your available garden area for growing. Connect multiple Annoell beds for limitless designs. You can also email to support@annoell.com for ordering a customized beds size for your garden.
Annoell Affiliate Program
Is there any cost to join Annoell Affiliate Program?
No costs, just shared values.! We’re honored by your trust in Annoell, join our program and monetize your green influence.
What content is prohibited?
We protect our planet-positive ethos. Never associate Annoell with:
➔ Violence, hate speech, or illegal activities
➔ Gambling/pornography
➔ Intellectual property theft
➔ Environmental harm (e.g., promoting chemical pesticides).
Can I share my link on Instagram/YouTube?
Yes! Social/personal blogs are encouraged. But not for commercial sites (e.g., Reddit forums).
What happens if I violate the Agreement?
Immediate termination + forfeited rewards if you:
⚠️ Use spam/fraudulent tactics
⚠️ List products on unauthorized platforms
⚠️ Misrepresent Annoell’s sustainability claims
We protect our community’s trust fiercely.
What Types of Promotions Are Not Permitted?
Any practices compromising our customer experience or violating integrity will result in immediate termination, including but not limited to:
❌ Link Tampering
You shall not use any technical means to falsify, hijack, or manipulate user access paths to Annoell properties.
❌ Fabricated Conversions
Simulating purchase behaviors through artificial means (e.g., automated scripts, phantom pop-ups) is expressly forbidden.
❌ Disruptive Pop-ups
Do not implement persistent pop-ups or full-screen overlays that:
Interrupt the natural browsing flow,Force unintended interactions, or Impede exit from promotional content.
❌ Concealed Links
Affiliate links must never be:
Hidden beneath non-clickable elements,Embedded in button text/whitespace, or Disguised as non-commercial content.
❌ Search Engine Abuse
Direct placement of affiliate links on search engines (including but not limited to Google, Yahoo, and Bing) is prohibited.
❌ Deceptive Click Tactics
Do not design interfaces that trick users into accidental clicks (e.g., fake "close" buttons, disguised download prompts).
❌ Brand Impersonation
Creating websites, social profiles, or content that imitates Annoell’s official branding to mislead consumers will result in immediate termination of the agreement.
Who do I contact if I have questions?
Please contact marketing@annoell.com whenever you need assistance!
