Refund policy
We pour love into every product and hope you'll thrive with them! But if something doesn't blossom as expected, we offer 100-day worry-free returns.
✓ Simple process
✓ Free return shipping on your first return
✓ Fast refunds
How Returns Work
1. Contact Us Within 100 Days
Email support@annoell.com with your order number → We'll send a prepaid shipping label and instructions.
Returned items must be postmarked within 100 days of purchase.
2. Pack with Care
Garden Beds: Must be uninstalled and disassembled
All Items: Must be in salable condition:
→ No cuts, stains, odors, or damage
→ Original packaging preferred
(Non-salable returns will be declined without refund)
3. Ship It Back
First return per order: Free shipping (use our label)
Additional returns: You cover shipping costs
International: Duties non-refundable
Order Cancellations
We process orders quickly to get your garden growing sooner — please review the following cancellation windows:
- Before Shipment Contact us at support@annoell.com as soon as possible with your order number. → Orders cancelled before shipment: Full refund issued within 3–5 business days → We'll do our best to accommodate, but cannot guarantee cancellation once processing has begun
- After Shipment Once your order has shipped, it can no longer be cancelled. → Please follow our standard return process above upon delivery → Return shipping costs may apply (see Step 3)
- Custom or Made-to-Order Items These items cannot be cancelled once production has begun. → Please contact us within 24 hours of placing your order if you need to make changes
Refund Processing
Once your return is received and inspected: → Refunds are issued to your original payment method within 5–10 business days → You'll receive an email confirmation when your refund is processed → If you haven't received your refund after 10 business days, contact us at support@annoell.com